We’ve Achieved ISO 9001:2008

Well, it’s been a few jumps through a few hoops to gain our certification, but we didn’t do it just for the badge. We did it to fine tune what we already provide; a quality HR management service.

First and foremost, before we get into the world of managing the quality of our service, HR Response was set up to solve employment problems on behalf of the employer. That’s exactly what we do, whether it’s working proactively to set the ground rules, or reactively to address workplace disputes.

We’ve been providing HR support and advice for over 12 years and during that time we’ve developed a system of working that really does ensure all aspects of what we do are quality driven. Setting out our system in writing has been like reinforcing the foundations for all elements of our service, which has been an interesting and focussing project. Putting down on paper what we naturally and automatically have become accustomed to doing hasn’t been easy.

Our quality management system is designed to look after the client from initial contact through to completed project without being over cumbersome or filling in forms for filling in forms sake.

So, what should the client expect when working with us?

Following initial contact, we will provide a clearly itemised quote, and project plan if appropriate. If the quote is agreed, we will ask the client to sign and return a consultancy agreement which sets out both client and consultant expectations. We will then deliver the project to plan (or revised plan if necessary) keeping the client appraised of progress along the way, and finalising the project with an evaluation report or customer feedback request.

Need to know more? Please visit our website; www.hrresponse.co.uk